1. Joining Flourish House
2. Being a member of Flourish House
3. Courses
4. Work
5. Funding
6. Complaints and Procedures
   

Joining Flourish House

Why would I want to join?  
Becoming involved in Flourish House will enable you to build confidence and learn skills in a friendly and supportive environment, where mutual respect and safety are paramount.

What is a member?  
People who join Flourish House are known as Members of the Clubhouse.

Who can join Flourish House?
People with a primary diagnosis of a mental health problem/illness, who are at least 18 years old (there is no upper age limit) and who live in Glasgow or the surrounding areas.

Being a Member of Flourish House

How do I become a member of Flourish House?  
Come along and visit us to find out a little more. Just give us a phone on 0141 333 0099 and arrange a visit at the following times:

• Tuesday 11.30 am and 2.00 pm
• Thursday 11.30 am and 2.00 pm

If you are interested in becoming a member you can complete an application form after your visit.

I know someone who might benefit from joining Flourish House. What should I do?
You can come with the person to visit Flourish and after this you can help them to fill in the application form. If you are a medical person (for example a CPN, psychiatrist, psychologist or GP) you can complete the full form with the prospective member: if not we will need to contact an appropriate medical person to complete the form.

Why do I need to give you my doctor's address (or CPN's, psychologist or psychiatrist)?
We are funded by the NHS to work with people with a mental health condition. We need to provide evidence of this and will write to your doctor with a simple form for them to complete. As a Clubhouse we don't work on diagnosis, so the only time your diagnosis will be looked at is when joining. We work on skills and abilities, not on illness.

When is Flourish House open?  
Monday - Thursday: 9 am - 5 pm
Friday: 9 am - 4 pm

Lunch is served 12:30 - 1:15pm.

Does being a member cost me anything?  
No - membership is free and it won't affect your benefits either. However, we are unable to provide travelling expenses.

We charge for lunch and refreshments. As a guide, a three-course meal will cost you three pounds. A cup of filter coffee is 30p and tea is 25p.   

Being a member of Flourish House

What kind of things can I do?  
Once a member of Flourish House you can choose how often to come and what work to do. All the activity in Flourish is work-based but we teach eachother and we work together. You can choose to be based in a unit or you can move about. See link for more info on what each unit does.

Funding 

Who funds Flourish House?  
Greater Glasgow and Clyde Health Board, The Big Lottery and The Robertson Trust.

We are also pleased to announce that The Bellahouston Bequest Fund and Greggs the Bakery have also been very helpful to us financially.  Thank you to everyone for all your kindness and continuous support.  It is greatly appreciated. 

Complaints and Procedures

How do I make a complaint about Flourish House?  
We hope that you won't have to make a complaint, but if you should have to then this policy document describes the procedure: what you should do and what you can expect from us in return. Complaints procedures encourage important feedback to the organisation and help to promote good practice, improve the service and inform planning for the future.